Reputation Management
Take Control of Your Online Reputation
Online reviews strongly influence booking decisions. Guests read them before they book and trust them as much as personal recommendations. Reputation management helps hotels stay informed, respond quickly, and protect their brand image across all major platforms.
Our reputation management service gives you full visibility into guest feedback and supports your team in turning reviews into insights that improve performance and guest satisfaction.
Why Reputation Management Matters for Hotels
Build trust with future guests
Guests rely on reviews to decide where to stay. Consistent review management and professional responses help hotels appear reliable, transparent, and guest focused before booking happens.
Improve online ratings and visibility
Hotels that monitor and respond to reviews tend to achieve better ratings. Higher ratings improve visibility on OTAs and search platforms, helping more guests discover the property.
Long-term trust drives repeat stays
Consistent reputation management strengthens loyalty and encourages guests to return and recommend the hotel.
First impressions happen online
Your reviews are often the first thing guests see before visiting your website or booking page.
Support team training and improvement
Reviews highlight real guest experiences. Analyzing feedback helps management train staff, fix recurring issues, and improve service standards across departments.
What we offer
Reputation Management Services
OTA platforms drive a large share of hotel bookings, but without proper management they often create pricing issues, content errors, and lost visibility. Effective OTA management helps hotels maintain control, reduce mistakes, and keep booking performance stable across all major platforms.
Centralized review dashboard
View and manage reviews from major platforms in one place without switching between extranets.
Positive and negative review analysis
Understand what guests appreciate and where improvements are needed.
Operational improvement insights
Turn feedback into clear actions that improve guest satisfaction.
Account manager support
Work with experienced managers who help interpret review data and guide improvements.
Long term reputation support
Build a sustainable approach to review management that protects your brand.
Why The Kpi Plus
Expertise
- Hospitality Specialist
- Advance Marketing Tools
- Cooperate with many Hotels and Businesses
Competitive Advantage
- Comprehensive Range of Services
- Up-to-date with Trends
- Study from best practice
Measure Result
- Business analyst
- Monthly performance report
- New Success Strategy
Frequently Asked Questions
Reputation management plays a key role in how guests perceive your hotel before booking. Reviews influence trust, expectations, and final booking decisions.
Effective reputation management helps hotels:
• Build credibility with future guests
• Improve online ratings and visibility
• Show commitment to guest satisfaction
• Protect brand image across platforms
Yes. Reviews from major OTAs and platforms are managed through one centralized dashboard.
This allows hotels to:
• Monitor all reviews in one place
• Avoid missing new feedback
• Save time switching between platforms
• Maintain consistency in responses
Yes. Reputation management significantly reduces the time staff spend reading, sorting, and responding to reviews.
This allows teams to:
• Focus on operations and guests on site
• Avoid stress during busy periods
• Maintain timely responses without extra staff
Yes. It is especially valuable for small hotels and boutique properties that do not have dedicated guest experience teams.
Reputation management helps smaller hotels stay competitive, organized, and professional without increasing staffing costs.
Ignoring negative reviews can damage trust and make future guests question service quality.
A calm and professional response can often soften negative perception and demonstrate accountability.
No. Reputation management works best as an ongoing process.
Guest feedback changes constantly, and consistent monitoring ensures your hotel stays responsive and relevant.
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The process usually begins with:
• Connecting review platforms
• Reviewing current ratings and feedback
• Setting response guidelines
• Defining brand tone and priorities